Refund Policy

Last updated: June 2026

1. Payment Processing by Paddle (Merchant of Record)

All payments for capty.ai are processed by Paddle.com Market Limited ("Paddle"), Core B, Block 71, The Plaza, Park Lane, Dublin 2, Ireland. Paddle acts as the Merchant of Record and is the legal seller of your subscription. Invoices, payment confirmations, and receipts are issued by Paddle.

By purchasing a capty subscription, you agree to Paddle's Buyer Terms. Paddle provides dedicated buyer support at paddle.com/help, which handles billing and payment method enquiries.

2. 14-Day Refund Guarantee

In accordance with Paddle's Buyer Terms, you may request a full refund within 14 days of any payment (initial purchase or renewal), no questions asked. Upon refund, the associated subscription is cancelled and access to the service is revoked.

This 14-day window applies to each individual payment — both the initial purchase and any subsequent renewal (monthly or annual).

3. Scope

capty is primarily designed for business customers, including agencies, freelancers, and marketing teams. Regardless of customer type, we provide a 14-day refund guarantee in accordance with Paddle's Buyer Terms and Refund Policy. This does not affect any mandatory statutory rights that may apply.

4. Refunds After the 14-Day Period

After the 14-day period described in Section 2 has expired, payments are generally non-refundable. Exceptions apply in the following cases:

  • Duplicate charge or billing error: If the same amount was demonstrably charged more than once, or if a charge occurred due to a technical error, the incorrectly charged amount will be refunded.
  • Complete service outage: If capty is completely unavailable for a continuous period exceeding 72 hours due to a verified fault on capty's side that could not be resolved within that period, the affected period will be assessed individually. capty may, at its sole discretion, grant a pro-rata credit or a subscription extension.
  • Legal obligation: Where a mandatory legal obligation to refund exists, it will be fulfilled.

Beyond the 14-day period and these exceptions, no refunds are issued, in particular not for unused portions of a subscription period.

5. Cancellation

Subscriptions may be cancelled at any time via the account dashboard or by emailing info@capty.ai. Cancellation takes effect at the end of the current billing period and prevents future charges. No cancellation fees apply. Subscription management — including payment method changes, invoices, and cancellation — is also available through the Paddle Billing Portal, accessible from account settings or the link in your payment confirmation.

6. Refund Requests

Refund requests should be sent to info@capty.ai with the following details:

  • Name and email address of the Paddle account
  • Paddle order number (from the payment confirmation email)
  • For requests under Section 4: description of the circumstances and supporting evidence

Alternatively, you can contact Paddle Buyer Support directly at paddle.com/help. We typically process requests within 5 business days. Approved refunds are returned to the original payment method within 5–10 business days.

7. Chargebacks

Please contact us at info@capty.ai before initiating a chargeback with your bank or card issuer — within the 14-day window, you are entitled to a refund on request anyway. Unwarranted chargebacks will be actively disputed by Paddle and may result in account suspension. For suspected unauthorised charges, contact Paddle directly at paddle.com/help, as Paddle, as Merchant of Record, handles such cases.

8. Contact

  • Email: info@capty.ai
  • Paddle Buyer Support: paddle.com/help
  • Provider: Frömmgen und Wintjens GbR, KWL Büro 0.05, Lothringer Str. 38, 44805 Bochum, Germany